The City will notify the ratepayer in writing by giving at least fourteen (14) days; written notice, of any increased variations to the direct debit amount during a rate year to cover any of the following:
If there is a reduction to the amounts in the ratepayer's direct debt plan, the City will notify the ratepayer in writing.
The ratepayer can elect to pay their rates and service charges in full, in instalments or by rates smoothing. The amount of each payment option is outlined on the rates notice.
The direct debit agreement authorises a payment in full, or in two or four instalments, or on a rates smoothing basis, as elected by the ratepayer. The direct debit arrangement is a legal agreement between the City and the ratepayer.
The ratepayer must check with their financial institution that direct debit is available from their nominated bank account. Direct debit is not available on all bank accounts offered by financial institutions.
The ratepayer must make sure that the bank account details, including the BSB and account numbers which are provided to the City, are correct. If in doubt, the ratepayer must confirm the details with their financial institution.
The ratepayer must ensure that there are sufficient cleared funds available in their account to allow each direct debit payment to be made on the due date.
Should there be insufficient cleared funds in the ratepayer's account to meet a particular direct debit payment, the ratepayer must arrange for the due payment to be made by another payment method within seven (7) days.
Dishonoured payments incur a fee of $2.75 per transaction. This fee will be added to the ratepayer's account.
The ratepayer agrees that they are the property owner (or joint owner) or person responsible for paying the nominated rate notice, and that all the other joint owners agree to payment by direct debit.
The Ratepayer can make changes their direct debit arrangement by notifying the City in writing to:
The Ratepayer must complete an online enquiry here or e-mail email@example.com
A change is only permitted if the proposed change still results in the rates and all other payments due under this agreement being paid in full by the last payment date.
If the ratepayer is unable to make a payment in line with this agreement, they must contact the City's Rates Team at least five (5) business days before the payment is due to change the payment arrangement.
If no alternate payment arrangement has been made with the City and one of the following scenarios applies, then the City may request in writing immediate payment of the balance of the rates and service charges, and all other fees and interest due under this agreement:
If the City delays in enforcing this agreement or gives the ratepayer additional time to pay, that delay and extension of time is not a waiver of the City's rights to enforce any provision of this agreement.
For declined transactions, the following will apply:
The ratepayer should check their account statement on a regular basis to verify the amounts debited from their account are correct.
If the ratepayer believes that there has been an error in debiting their account, they should notify the City immediately by calling (08) 9205 8555 and provide notice in writing to the City as soon as possible so that the City can resolve the query promptly. Alternatively, the ratepayer can contact their financial institution.
If, following an investigation, they City concludes that the ratepayer's account has been incorrectly debited, the City will;credit the overpayment against the next payment due, and direct the ratepayer's financial institution to adjust the next payment accordingly. The City will also notify the ratepayer in writing of the outcome.
If a ratepayer has been charged a lesser amount, the ratepayer must arrange for the due payment to be made by another payment method. The City will notify the ratepayer in writing of this instruction.
If the City concludes, as a result of investigations, that the account has not been incorrectly debited, the City will provide an explanation in writing, along with any evidence for this finding.
The City takes all reasonable steps to keep information about ratepayers secure, and to ensure that employees or agents of the City who have access to the information do not make any unauthorised use, modification, reproduction or disclosure of that information.
The City will keep any information (including the ratepayer's bank account details) in the direct debit authority confidential and will only disclose information held about the ratepayer to the extent specifically required by law for the purposes of this agreement (including disclosing information in connection with any query or claim).
To contact the City in relation to the direct debit agreement, the ratepayer can contact the City in the following ways:
To request payments pursuant to this agreement, the ratepayer must complete the direct debit request form on the City's website.
Applications for direct debit must be completed and submitted to the City at no later than 13 August 2022, in order for the first payment to commence on 26 August 2022.
An application must be completed for each rate assessment separately.
Upon receiving the direct debit authority, the City will confirm acceptance of the agreement by executing the agreement and notifying the ratepayer in writing via email.
In the event of four (4) declined direct debit payments in one rate year, the City will cancel the direct debit arrangement and commence normal debt recovery action.
The Ratepayer must notify the City in writing relating to this agreement:
Email firstname.lastname@example.org by post to City of Stirling, PO Box 1533, Osborne Park, Western Australia 6916 or complete a customer enquiry and feedback form here.
The City will notify the Ratepayer in writing by sending a notice via email or post to the address you have given us in the direct debit application
Any notice will be deemed to have been received on the third banking day after issue
Please direct all rates enquiries to the City of Stirling, rather than to your financial institution.
All rate-related communication addressed to the City should include the rates assessment number.
The City of Stirling accepts no responsibility for correspondence not being received, being received late due to postal delays, or for being illegible.